Doha Bank launches customer experience kiosk to redefine customer experience

04/05/2026 05:21 AST

Doha Bank has launched the first-of-its-kind digital customer experience kiosk (CXK), providing a seamless, digitally enabled solution designed to meet the evolving needs of modern banking customers.

As part of its 'Himma' digital transformation strategy, the CXK empowers customers to independently and efficiently perform a wide range of essential banking services through an intuitive, accessibility-focused interface.

Key capabilities include instant card replacement and renewal, IBAN and balance certificate issuance, real-time account enquiries, and dispute management, significantly enhancing convenience and reducing turnaround times.

"Doha Bank's digital strategy is centered on delivering innovative, customer-first solutions. The launch of the CYK reflects this commitment, enabling a smarter and more future-ready banking ecosystem that will continue to evolve with upcoming mobile app enhancements," said Sheikh Abdulrahman bin Fahad bin Faisal al-Thani, Group chief executive officer at Doha Bank.

Dimitrios Kokosioulis, deputy chief executive officer at Doha Bank, said this launch underscores its continued investment in cutting edge technology aimed at strengthening the integration between digital channels and physical banking services to further reinforce its position as one of Qatar's most trusted and forward looking financial institutions.

Looking ahead, Doha Bank will continue to expand its digital ecosystem, with planned deployments of CYKs at prominent locations across Qatar and service enhancements across all digital channels, as part of its ongoing commitment to elevate customer experience and service excellence.

Gulf Times