18/11/2025 03:29 AST
United Development Company (UDC), the master developer of The Pearl and Gewan Islands, announced that it has won three awards at the Middle East Enterprise AI & Analytics Summit 2025, held in Doha with participation from leading national and international technology organizations.
The recognition highlights UDC's role in advancing smart urban services and its use of artificial intelligence and emerging technologies to support sustainable city ecosystems across its destinations.
UDC received the Excellence in Digital & Innovation Award 2025 for its intelligent Facilities Management, Maintenance, and Operations ecosystem at The Pearl and Gewan Islands.
The project introduced an automated operations model powered by a unified Computer-Aided Facilities Management (CAFM) platform that supports real-time monitoring, automated dispatching through a 24/7 Contact Center, and an omnichannel AI assistant.
This ecosystem has transformed maintenance and service operations into a data-driven, paperless model that improves transparency, efficiency, and service quality.
The company also won the Best Cloud Transformation Project 2025 for unifying its enterprise operations within a secure and agile cloud environment. Through its "Cloud-First" strategy, UDC migrated core processes to a modern digital infrastructure that supports advanced analytics, automation, and next-generation technologies. This transformation strengthens UDC's digital ecosystem and enhances operational efficiency across its business.
Azeem Aziz, Head of Digital Solutions at UDC, received the Best Customer Experience Leader 2025 Award for leading the development of The Pearl Island Super App, which enhances smart living and service experiences. The app centralizes resident and visitor services, such as payments, bookings, maintenance requests, and community updates, into a single platform supported by an omnichannel AI assistant.
United Development Company (UDC) is one of Qatar's leading public shareholding companies and the master developer of The Pearl and Gewan Islands.
UDC is committed to developing distinguished destinations that embody modern, sustainable living through pioneering real estate, commercial, and hospitality projects that support national economic growth and reinforce Qatar's position as a premier destination for living, business, and investment.
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