30/09/2025 03:01 AST
talabat, the on-demand delivery platform in the Middle East and North Africa (MENA), has expanded its set of mandatory safety insurance requirements for all delivery fleet partners operating in the UAE.
The move aims to enhance protection and well-being for delivery riders and is being positioned as a new industry benchmark for rider safety across the region.
"Effective immediately, any fleet company wishing to partner with talabat must comply with the updated operational standards," the company said ina statement. These include broader accident insurance coverage, improved provisions for medical expenses related to on-duty incidents, and an upgraded framework for claims transparency and efficiency.
Better accident coverage
"We understand the vital role riders play in our communities, and we are proud to serve as a key contributor in strengthening the ecosystem that supports them," said Simonida Subotic, Vice President and Managing Director at talabat UAE.
"Enhancing the accident insurance coverage requirements from our fleet partners is part of our broader duty of care to ensure every rider feels protected and supported in their daily work."
Under the updated framework, fleet partners will be expected to upgrade their insurance policies to provide expanded protection for riders. This includes ensuring timely medical support in case of accidents and adopting a more transparent and streamlined claims process to reduce delays and uncertainties.
Improving working conditions
The initiative is part of talabat's ongoing efforts to improve working conditions for riders. In recent years, the company has also focused on programs around safety training, financial literacy, and community engagement. The newly announced insurance standards further reflect talabat's intent to lead responsibly within the platform economy.
Founded in Kuwait in 2004, talabat operates across the UAE, Oman, Qatar, Bahrain, Jordan, Iraq, and Egypt. Now headquartered in Dubai, the company serves millions of active users through its food, grocery, and convenience product delivery services. As a subsidiary of Germany-based Delivery Hero SE, talabat combines local expertise with global operational standards to drive innovation across the on-demand delivery sector in the MENA region.
This latest announcement follows talabat's broader growth trajectory, including the successful completion of its initial public offering (IPO) on the Dubai Financial Market in December 2024.
Gulfnews
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