SGS Company serviced 87,873,034 passengers in 2017

31/01/2018 09:00 AST

For the leading national ground handling Saudi Ground Services Company (SGS) 2017 was a very busy year, where the company served over 87,873,000 passengers and 344,028 flights for 99 of SGS airline customers at all 27 airports around the kingdom. SGS employees had also handled over 89,677,480 pieces of luggage on those trips.

Operational statistics have also shown an improvement of 26% in completing the travel procedures and a 24% decrease in complaints comparing to 2016. With 10,182 employees, 67% nationalization rate, and all its 9,974 ground handling equipment, SGS proves their commitment to provide the best services to its customers.

"I sincerely thank to our employees for their great efforts, in 2017 we have achieved remarkable results, especially in terms of customer satisfaction. The company's transformation plan was launched to provide the best services and travel experience to travellers in cooperation with our success partners from the airlines, Civil Aviation Authority and the relevant government agencies," Eng. Omar Bin Mohammed Najjar, SGS CEO Company, said.

"In 2018, we will continue our commitment to provide the best and highest standards of ground handling services to our customers. This year marks the actual start of the company's transformation program, to keep pace with the Kingdoms 2030 vision and the 2020 transformation plan," Najjar added.


Saudi Gazette

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