Saudi Awwal Bank becomes first bank in Saudi Arabia to achieve ICXS-2019 certification

15/12/2025 05:37 AST

Saudi Awwal Bank (SAB), one of the leading banks in the Kingdom of Saudi Arabia, announced that it has obtained the prestigious "ICXS-2019 International Customer Experience Standard" certification from the British Standards Institution (BSI), becoming the first bank in Saudi Arabia to receive it. This significant achievement underscores SAB's strong commitment to excellence and its adherence to the highest global standards in delivering outstanding customer experiences.

The certification covers customer experience practices within Wealth and Personal Banking (WPB) Operations, which led the preparation and assessment process in close coordination with other operations functions and support teams across the bank. Achieving this recognition underscores SAB's ongoing efforts to enhance the quality, consistency, and reliability of its operational performance.

This milestone forms a key part of SAB's broader customer experience strategy and reflects the bank's continued investment in elevating service standards in alignment with Saudi Vision 2030.

Ghada Al Jarbou, Chief Operating Officer at SAB, said: "We are proud that SAB has achieved ICXS-2019 certification in Customer Experience from BSI. This recognition reflects our commitment to delivering outstanding customer experiences and embedding operational excellence in our processes across the bank. It is the result of the dedication and teamwork of our colleagues in WPB Operations and other departments across the bank, and it strengthens our position in the banking sector and supports our goals in line with Saudi Vision 2030."

This acknowledgment marks a significant step in SAB's ongoing efforts to elevate customer experience and strengthen operational excellence. It reinforces the bank's commitment to delivering trusted, high-quality services and its continued alignment with Vision 2030.

SAB: Saudi Awwal Bank (SAB) is one of the largest banks in the Kingdom, with a history in Saudi Arabia spanning over 90 years. Over the past nine decades, it has been an active partner in supporting the Kingdom's economic growth and social development.

SAB is a leading corporate and institutional international bank in the Kingdom with a top Wealth & Personal Banking proposition. SAB is also a leader in trade finance, foreign exchange, debt wholesale banking, digital service innovation, and ESG, in Saudi Arabia and the broader region.

SAB offers integrated financial and banking services, including corporate banking, investment, private banking, and treasury. The bank's paid-up capital is SR 20.5 billion, following its legal merger with Alawwal Bank on 14th March 2021, when it was formerly known as the Saudi British Bank (SABB). SAB operates under the supervision and regulation of the Saudi Central Bank and is a partner of the HSBC Group.

Saudi Gazette