05/03/2026 06:10 AST
The Commercial Bank of Dubai (CBD) said on Wednesday that all of its banking services, systems, digital platforms, and customer engagement channels are fully operational, with no disruption to its banking services.
It added that throughout recent developments, it has dealt with 2.7 million customer interactions both digitally and across its physical branches.
CBD's branch network, core banking systems, and all customer service channels continue to operate normally, with uninterrupted service availability across retail, corporate, commercial, and institutional banking activities.
"We are operating normally across all branches and channels, supported by a strong liquidity position and a robust capital base," Bernd van Linder, CEO of Commercial Bank of Dubai, said.
He added, "Our priority is to deliver uninterrupted banking services and maintain consistently strong customer interactions across branches, digital channels and all relationship-managed platforms."
Other banks in the country faced disruptions on Monday and Tuesday, following a region-wide disruption, while Amazon Web Services' data centres were hit by objects which sparked a fire, although the banks did not disclose any correlation.
The bank said its omnichannel service model, combined with a nationwide branch network, ensures uninterrupted customer access under all operating conditions. It added that its customers can still have full access to deposits, payments, lending, trade finance, treasury, and digital banking services.
CBD said that it continues to closely monitor developments while focusing on risk management, operational excellence, and disciplined balance sheet management.
Khaleej Times
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